Terms and Conditions

Effective Date: May 1, 2026

Welcome to the website of DNA Detailing LLC. These Terms and Conditions govern your use of our website, https://www.dna-pro-detailing.com/, and your interactions with DNA Detailing LLC through the website, phone, email, SMS, forms, or other communication methods.

By using our website or contacting us, you agree to these Terms and Conditions. If you do not agree, please do not use our website.

Business Contact Information

DNA Detailing LLC
11340 Brookpark Rd
Cleveland, Ohio 44130
Email: dnadetailingohio@gmail.com
Phone: (440) 773-7535

Use of Our Website

You agree to use our website only for lawful purposes. You may not use the website in any way that could damage, disable, interfere with, or impair the website or its functionality.

You agree not to:

Submit false, misleading, or fraudulent information
Attempt to gain unauthorized access to our website, systems, or data
Use the website for unlawful, abusive, harassing, or harmful purposes
Copy, reproduce, or misuse website content without permission
Upload or transmit malware, spam, or harmful code

Services

DNA Detailing LLC provides vehicle detailing and related services. Information on our website is provided for general informational purposes and may be updated, changed, or removed at any time.

Submitting an inquiry, form, appointment request, or message through our website does not guarantee appointment availability or service confirmation. Appointments are not considered confirmed until DNA Detailing LLC directly confirms them.

Estimates, Pricing, and Service Availability

Any pricing, estimates, packages, or service descriptions displayed on our website or provided through communication with DNA Detailing LLC are subject to change.

Final pricing may depend on factors such as vehicle size, vehicle condition, requested services, location, required labor, materials, and other relevant circumstances. DNA Detailing LLC reserves the right to adjust pricing or decline service when necessary.

We do our best to provide accurate information, but we do not guarantee that all website content, pricing, or service details are complete, current, or error-free.

Appointments, Scheduling, and Cancellations

Appointments may be scheduled through our website, by phone, email, SMS, or other approved communication methods.

You are responsible for providing accurate contact information and appointment details. If you need to reschedule or cancel an appointment, please contact us as soon as possible.

DNA Detailing LLC reserves the right to reschedule, cancel, or decline appointments due to weather, staffing, safety concerns, vehicle condition, inaccurate information, nonpayment, or other business reasons.

Customer Responsibilities

Customers are responsible for:

Providing accurate vehicle and contact information
Removing personal belongings, valuables, and sensitive items from the vehicle before service
Notifying DNA Detailing LLC of any existing damage, mechanical issues, leaks, electrical problems, aftermarket modifications, or sensitive materials
Ensuring the vehicle is accessible at the scheduled service time
Providing any necessary access, keys, or instructions

DNA Detailing LLC is not responsible for lost or damaged personal items left inside the vehicle.

Vehicle Condition and Existing Damage

Vehicle detailing involves cleaning, washing, polishing, vacuuming, use of tools, chemicals, and other service methods. While we take reasonable care when performing services, some existing damage or wear may become more visible after cleaning or detailing.

DNA Detailing LLC is not responsible for pre-existing damage, including but not limited to:

Scratches, dents, chips, or paint defects
Clear coat failure or oxidation
Stains, odors, burns, tears, or interior wear
Loose trim, badges, moldings, or panels
Cracked glass or mirrors
Electrical issues
Aftermarket accessories or modifications
Damage caused by prior improper cleaning, detailing, or repairs

Results Disclaimer

We strive to provide high-quality detailing services, but results may vary based on the age, condition, material, maintenance history, and prior treatment of the vehicle.

We do not guarantee that all stains, odors, scratches, oxidation, pet hair, contamination, or defects can be fully removed. Some services may improve the condition or appearance of a vehicle without restoring it to new condition.

Payments

Payment terms will be communicated before or at the time of service. Unless otherwise agreed, payment is due upon completion of services.

DNA Detailing LLC reserves the right to require deposits, prepayment, or payment confirmation before scheduling or performing services.

Failure to pay may result in cancellation of service, refusal of future service, collection efforts, or other remedies available under applicable law.

SMS and A2P Messaging Terms

By providing your phone number to DNA Detailing LLC, you agree that we may contact you by SMS or text message for customer care purposes.

SMS messages are sent for the purpose of support requests, ticket updates, appointment coordination, or follow-up communications related to existing inquiries. Messaging is limited to customer care purposes and does not include promotional or marketing content.

Message frequency varies depending on your interaction with us. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP. After replying STOP, you may receive a confirmation message that you have been unsubscribed. For assistance, you may reply HELP or contact us at dnadetailingohio@gmail.com or (440) 773-7535.

SMS consent is not a condition of purchasing any goods or services.

Email and Other Communications

By contacting DNA Detailing LLC, submitting a form, or requesting service, you authorize us to contact you by email, phone, SMS, or other communication methods to respond to your inquiry, coordinate services, provide updates, or follow up on existing requests.

You agree to provide accurate contact information and understand that we are not responsible for failed communications caused by incorrect or outdated information.

Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to improve website functionality, analyze traffic, and understand visitor behavior.

Cookies may include first-party cookies and third-party cookies. Third-party cookies may include tracking from Google for Google Analytics.

Google Analytics may collect information such as browser type, device information, IP address, pages visited, time spent on the website, and other usage data. This information helps us understand website performance and improve our website and services.

You may disable cookies through your browser settings, but some website features may not function properly if cookies are disabled.

Intellectual Property

All content on our website, including text, images, logos, graphics, service descriptions, design elements, and other materials, is owned by or licensed to DNA Detailing LLC unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use any website content for commercial purposes without written permission from DNA Detailing LLC.

Third-Party Links and Services

Our website may include links to third-party websites, platforms, tools, or services. These third parties are not controlled by DNA Detailing LLC.

We are not responsible for the content, policies, availability, security, or practices of third-party websites or services. Your use of third-party websites is at your own risk.

No Warranties

Our website and services are provided on an “as available” and “as is” basis.

To the fullest extent permitted by law, DNA Detailing LLC makes no warranties or representations regarding the website, including but not limited to warranties of accuracy, reliability, availability, security, merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

To the fullest extent permitted by law, DNA Detailing LLC, its owners, employees, contractors, representatives, and affiliates will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of our website, communications with us, or services provided.

DNA Detailing LLC’s total liability for any claim related to services shall not exceed the amount paid by the customer for the specific service giving rise to the claim, unless otherwise required by applicable law.

Indemnification

You agree to indemnify and hold harmless DNA Detailing LLC, its owners, employees, contractors, representatives, and affiliates from and against any claims, damages, losses, liabilities, costs, or expenses arising from your use of the website, your violation of these Terms and Conditions, your submission of false or inaccurate information, or your misuse of our services.

Privacy

Your use of our website and communications with DNA Detailing LLC are also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect information.

Governing Law

These Terms and Conditions are governed by the laws of the State of Ohio, without regard to conflict of law principles.

Any disputes arising from these Terms and Conditions, our website, or services shall be handled in the appropriate courts located in Ohio, unless otherwise required by law.

Changes to These Terms

DNA Detailing LLC may update these Terms and Conditions from time to time. Updates will be posted on this page with a revised effective date.

Your continued use of our website or services after changes are posted means you accept the updated Terms and Conditions.

Contact Us

For questions about these Terms and Conditions, please contact us: